Patient Questionnaires – Are You Using Them?

Recently, an idea came up about sending out questionnaires to patients (or families of patients) we transport to the ED. The idea behind this is to gauge our performance, and use the completed forms as a “quick and dirty” QI process while we establish better procedures.

I would like to hear feedback from anyone who has implemented this, and how this had an impact (if any) on patient care, procedures, SOPs, or anything else.

We’re also in the middle of putting together a list of questions to include on the form, so if anyone wouldn’t mind sharing theirs, I would be grateful. If you don’t want to post it here, feel free to email it to me. I make it a point to keep my sources anonymous, so your name and/or department/squad/company will not be disclosed to anyone (I’ll just copy the questions down on a pad and shred the original at home.)

Thanks, and have a safe Holiday weekend.

Check Your Attitude At The Door: First Impressions Are Everything In The Field

This is a guest post from a good friend of mine. This is her first public post, and her new blog is over at http://ambolampcelady.blogspot.com. Welcome, Kimmie, to the EMS blogging community!

 

It’s a sweltering, sticky summer night with humidity so high every breath you take feels laborious and heavy. Your uniform clings to your body like a suffocatingly moist second skin. The only cup of coffee you were able to obtain spilled all over you just fifteen minutes into your shift, eight hours ago. You haven’t even had time to think about another cup of coffee, let alone food. Finally you crawl back into your ambulance to hopefully finish a few of the charts you are behind on. As if on cue, the radio crackles and you punch your clipboard as you hear your unit number called, yet again. This time your assignment is for “the twenty year old female with a toothache and possible syncope.” The patient is on the fourth floor of an extremely nasty apartment building. Instinctively, you reach down to your pocket just to make sure that you have your trusty flashlight, because this particular building has scarce to no lighting. As you pull up to the scene, the new song you have been raving about all night to your partner drifts out of the speakers mockingly. You sardonically chuckle to yourself thinking “REALLY!” After hauling all of your equipment up the four unlit, urine-drenched, seemingly never ending, flight of stairs, you rap on the door. Of course it takes five or six hard knocks before someone finally hollers “Who is it?” Your partner holds up their hand to stop you right before the words “the Tooth Fairy, who do think?” slip out and responds “the ambulance.” You take a deep breath and feel the flush creep away from your face. This is the very moment when what you say, the tone and inflection of your voice, your appearance, and body language form the first impression of you for the patient or their family member.

We are all human, and it is perfectly normal to be tired and frustrated. There are times when life and all of its accompanying stressors seem to form large concrete barriers, and cause us to lose sight of why it is that we do what we do. We can all be guilty of forgetting the real reason we got into EMS in the first place – which, by the way, is to help people! Despite being hypo-caffeinated, over tired, and hungry, it is important to remember that for better or for worse, you are the professional in this situation. Your attitude and the way you present yourself ultimately affects the patient, your safety, and dictates the flow of the assignment.

The “first impression” that is formed by the patient (or the patient’s family) strongly impacts how they are going to act towards you and your partner as their pre-hospital care providers. I am by no means delusional, neither; am I advocating for you to be poised and ready to enter a situation hugging patients, their families, kissing babies, and drying crying eyes. That is not what we are called to do as pre-hospital care providers, nor is it a reasonable expectation of our patients that we provide such a service. Yet, what is a reasonable expectation on the part of all past, present, and future patients is professionalism. We must strive to remain professional at all times. Be both conscious and contentious of what you say, and how you say it. It is not only the words you use that the patient hears, but also the inflection, and the tone of your voice. Your appearance and body language will also give away what you are thinking and how you feel about the situation. Is your shirt tucked in? Are you obviously wearing your coffee on the front of your shirt? Are your hands in your pockets? Should you be slouching over or holding up the walls by leaning on them? Did you make eye contact with the patient or are you scrubbing the dirt off the floor with your eyes? It is important to be mindful of these things and not put the patient or their family on the defensive, before you even get in the door. Putting the patient or their family in a defensive mode is not only counterproductive but dangerous. It can make you appear as if you do not care about the patient or their situation. Being uninterested or confrontational is different than being calm, yet confident and assertive as called for to manage or control the scene. Self-assuredness is acceptable; being unapproachable and unwilling to listen is not. What you say, and how you appear can even inadvertently make you seem as if you are a poor pre-hospital care provider.

There are a lot of “unknowns” and variables when initially entering a scene or assignment. In most instances we are not familiar with the house or scene we are walking into. We do not know where any guns, knives or other potential weapons may be hidden. Although it should be part of your initial scene assessment prior to any patient contact, you may not know all the means of ingress or egress. We
do not know the mental state of the bystanders or the patient. We also do not know why EMS was really called to respond.

The anxiety level on the scene of an assignment is usually elevated. When people call 911, their degree of control over a situation changes, the knowledge that they are no longer in control and have therefore called someone else to assume control over the situation can be a point of relief or a point of added stress for the patient and/or family members. As EMS providers the first words that come out of our mouths should be direct, to the point and respectful. Our focus is to quickly discover exactly who the patient is, where they are, and why the ambulance was called, all the while, assessing whether or not we are walking into to a violent or volatile scene.

“Yo, what’s going on?” is not the best approach even if you are in an urban area, where this type of language is common place and acceptable. Instead, try to incorporate more courteous and professional “opening questions” such as “Hi, are we here for you sir/ ma’am? Did you call the ambulance today, and if so, what can we do for you?” These questions show respect, attempt to identify the patient or patients and can clue us into what may possibly be waiting in the next room. If the first person you make contact with believes you are truly there to help, you may find that you have at least one ally if the patient proves to be uncooperative, combative or “difficult”. If you have unintentionally offended or upset this person of “first contact”, they will be less inclined to help you. This person may even stand in the way of patient care both literally and figuratively.

Upon approaching the patient try making eye contact with them, while simultaneously introducing yourself. Nobody likes to be touched uninvited, especially by a stranger in uniform. Your apparel or your presence in an official capacity can be intimidating. The patient may not have given permission for the ambulance to have been called to care for them, and EMS might have been activated by family, friends, a concerned third party, or law enforcement. To the patient you may simply be an unexpected or uninvited guest. Ask the patient what, if anything, is ailing them, and why someone has called for the ambulance (if the patient did not call for themselves.) If you take the initiative and demonstrate respect by asking the patient first it lets your patient know that you care about them despite the possibility that your presence was requested against his or her wishes. It is imperative that we somehow communicate to our patients that we do care what they have to say, how they feel and about their general well-being. Don’t make yourself or your partner the enemy by ignoring the patients concerns.

When the bystanders try and intervene respectfully let them know that the patient’s ability to answers question appropriately for themselves is part of your assessment. Bystanders can provide you with crucial information that the patient is unable or unwilling to communicate during assessment. You can always try and gather this information as well as other background and demographic information from the bystander on scene after you speak with the patient. Sometimes this additional information is best exchanged between bystander and provider out of ear shot from the patient.

As often occurs when speaking to patients, EMS providers are able to make some sort of basic interpersonal connection. It is this simple connection that lets the patient know that they can trust you as a provider. Your presence should be a calming one. If the patient is loud, hysterical or agitated try to coax them into speaking quietly. Explain to the patient that you are there to help them but that you cannot understand them and therefore help them if they are yelling at you. There are also physiological changes that occur when a patient is upset, angry, or anxious. These states will raise a patient’s blood pressure and heart rate and have the potential to exacerbate a patient’s current conditions or symptoms. Even if it seems that all you have done was calm the patient’s anxiety or fear you have ultimately helped the patient on many levels.

When patients trust that you are competent and have their best interests in mind, they are much more likely to comply with any patient care–related requests that you may have. The more cooperative and collaborative the effort between the patient and the provider, the more synchronized and seamless patient assessment, patient treatment, and patient transport can be. Simple actions such as a patient calmly allowing you to assess their wounds, the establishment of IV access, or even assisting the patient in walking to the ambulance when medically appropriate, are all examples of tasks that are better accomplished with patient trust and cooperation.

A patient’s perception of you as their health care provider will unequivocally determine the level of care they allow you to provide for them. Subsequently, a patient’s family’s perception of you will also determine just how much they are going to interfere – or help – with the care you provide. Your job will be easier, safer, and your patient care improved, if you remember to check your attitude at the door.

 

Kimberly Rundecker, EMT-B

A Note to EMS Providers on Hyperbaric Chambers

I don’t know about the rest of the country/world, but in my neck of the woods, EMT students are taught to bring patients involved in a diving incident, no matter how minor, directly to a hyperbaric chamber.

Can someone please put a stop to this nonsense?

First of all, HBOT (Hyperbaric Oxygen Treatment) is a treatment, and needs to be ordered by a physician.  Unless directed by medical control to transport the patient directly to an awaiting chamber, as can be the case with public safety and commercial divers, patients need to be in stable condition before being subjected to the pressures and stress of a hyperbaric chamber.  Literally.  If a patient is unresponsive, can’t maintain a patent airway, or needs immediate surgical intervention, they won’t be ALLOWED in the chamber.  Period.  End of story.

Secondly, most operational chambers are used for a growing number of non-diving related treatments.  Insurance and Medicare consider the following conditions for HBOT to be covered for payment:

  • Air or Gas Embolism (AGE), including cerebral (CAGE)
  • Carbon Monoxide Poisoning
  • Compartment Syndrome/Crush Injury/Other Traumatic Ischemias
  • Decompression Sickness (DCS) / Decompression Illness (DCI)
  • Diabetic and Selected Wounds
  • Exceptional Blood Loss (Anemia)
  • Gas Gangrene
  • Intracranial Abscess
  • Necrotizing Soft Tissue Infection
  • Osteoradionecrosis and Radiation Tissue Damage
  • Osteomyelitis (Refractory)
  • Skin Grafts and (Compromised) Flaps
  • Thermal Burns

The following conditions may or may not be covered by insurance or Medicare, but can also be treated with HBOT:

  • Autism
  • Cerebral Palsy
  • Lyme Disease
  • Migraine
  • Multiple Sclerosis
  • Near Drowning
  • Recovery from Plastic Surgery
  • Sports Injuries
  • Stroke
  • Traumatic Brain Injury

The staff operating a chamber are well versed in treating the above-mentioned ailments/indications, although they have a working knowledge of DCS/DCI/AGE and have been taught the basics.  The physician at a chamber site would sometimes need to call on another specialist for assistance if an ambulance pulled up with a bent diver looking for treatment, if they even let them get past the front door to begin with.

Other reasons you shouldn’t bring a patient with a possible DCS/DCI issue directly to a chamber include:

  • No available chambers (once a patient is under pressure and being treated, you can’t just yank them out for someone “worse”.)
  • Gas supplies on hand (oxygen and compressed “clean” air) are low and won’t last the required length of a table 6 treatment.
  • The facility may not treat diving injuries.
  • An injured diver needs to be “cleared” for hyperbaric treatment by a physician.  Contraindications for HBOT include pneumothorax (collapsed lung), tension pneumothorax, myocardial infarction (heart attack), and/or neurological and musculoskeletal injuries with symptoms similar to DCS/DCI, to name just a few.
  • The facility might be closed after normal operating hours.

If you encounter a patient that you think might be suffering from a diving related injury, the best thing to do is to provide high-flow oxygen via a nonrebreather mask (15lpm or higher) as soon as possible and transport to the nearest ED.  Gather and record as much information as you can pertaining to the patient’s diving profile, including:

  • signs and symptoms, chief complaint
  • deepest dive depth
  • number of dives in the last 48 hours
  • type(s) of gas used (Nitrox, tri-mix, heliox, air, etc.)
  • diving environment (fresh water or salt water)
  • ascent/descent/bottom issues (if any)
  • equalization problems during ascent/descent (if any)
  • equipment malfunction issues (if any)
  • name and phone number of the diver’s divebuddy
  • any pre-existing medical conditions

Provide the information gathered with your handoff report, preferrably on paper, along with any equipment they were using (if you picked them up at the dive site.)

Call Divers Alert Network (919-684-9111) and speak to a Medic, or have the receiving physican call and speak to a DAN Medic or physician for treatment options.  The phones are staffed 24x7x365, and they accept collect calls.

The single-most important treatment for a diver suspected of having DCS/DCI is a BLS adjunct: OXYGENLots of it, as soon as possible, for as long as possible.  Forget a nasal cannula at 4lpm.  Oxygen breaks down the nitrogen bubbles in the blood stream and tissue compartments.  Nitrogen is what causes DCS/DCI, so the faster you can apply SLO2 (surface-level oxygen), the faster you can begin the nitrogen breakdown, and the diver will have a better chance of recovery once they start the chamber treatments.

Whatever you do, DON’T, for the love of whatever you consider Holy, take them directly to a hyperbaric chamber.

 

We Done Good, but We Can Do Better!

Well, after a little over a month, countless odd looks, a number of random conversations, a few brain-bleach incidents, and a ton of great fun, Kilted To Kick Cancer 2011 has come to a close until next year.

Or has it?

Officially, September has passed us up until next year, which means Prostate Cancer Awareness Month is another 11 months off in the future, and now is the time to Save The Bewbs. But that doesn’t mean we should stop trying to spread the word about prostate and testicular cancer just because it’s no longer September.

Guys still need to know that they need to get themselves checked on a regular basis.  I don’t see myself donning my kilt in the middle of a Northeast snowstorm (well, I might, you never know), but that doesn’t mean I’m going to stop spreading the word on how important “checking your junk and your trunk” is until next year, either.

All in all, my fellow Brothers and Sisters helped raise a total of $8806.50 in ONE MONTH for the Prostate Cancer Foundation and the LiveStrong Foundation.  You can check out the breakdown on AmbulanceDriver‘s page here.  You’ll notice that the total on that page is $8,114.50 but that doesn’t count the last little bit my employer raised for the cause, which didn’t get submitted in time for the contest deadline.  Which would’ve put me in third place.  Oh well.  I’ll just have to outsmart Kelly next year, provided that doesn’t include anything about me being in drag.  Unlike Kelly, I have self-debasement limits higher moral standards better legs  OK, I got nothing.  If I have to promise pics of me in pantyhose and lipstick to raise money, so be it.

So, in the meantime, you might have noticed the pink background..

SAVE THE BEWBS!

 

It’s Not About The Prizes.

The joking going on between myself, AmboDriver, Stingray, and Jay G. is really fun.  I mean, c’mon, who doesn’t want to see AmboDriver in a dress?

Just like everything else in EMS (and the other services as well), we make jokes and laugh when it comes to things that are really serious.

Like cancer.

Those of you who read my post about Veteran’s Day know I lost my father to cancer almost 2 years ago.  It wasn’t prostate cancer, or testicular cancer.  It doesn’t matter – it was cancer that killed my father before I was ready for him to leave my world.

There’s nothing I or anyone else can do to bring my father back, but each of you reading this right now can make a difference in someone else’s world.  If you’re a guy over 30, you can make a difference in your world.  Donate money to fund research to cure cancer.  Get yourself checked.  Give another son or daughter more time with their father.  Give a wife more time with her husband.  It doesn’t really matter who’s page you chose to make a donation from.  It doesn’t matter to me who wins the prizes (although it would be nice.)

JUST DO IT. Please.

The prizes are nice, I’ll admit.  But they’re not important.

Raising money for research is what’s important.

Dragging your father/husband/significant other male partner to the doctor to get checked is what’s important.

Raising awareness is what’s important.

So please, click a link and send some green.

I’m begging you.

Help Me Beat AD!

I know I don’t have near the readers that AD does, but that doesn’t mean I can’t raise more money for Prostate Cancer in donations!  OK, well, maybe it does, but I won’t let that little detail stop me from trying.

The important thing is to raise awareness.  That’s why I’ll be wearing a kilt for the entire month of September. To work, at home, while shopping, and pretty much all the time except when I’m on the ambulance.

I’m not just doing this for the awesome prizes – I’m doing this to spread the word that guys need to get their junk checked.  By a doctor, not your significant other.

So head over to my donation page and read more about what’s going on, and why all of my blogger friends and I are beating you over the head with this.

We’re trying to save your life, fellas..

**UPDATE**

AD has issued a challenge, and the challenge has been accepted.  So, if you want to see AD in DRAG, pony up some green and help save a life.  Make your donations to either the LiveStrong Foundation or the Prostate Cancer Foundation and put Kelly in a dress.

It wouldn’t be the first time…

Surprise!

OK, by now the secret is out of the bag. If the plane didn’t crash, and there were no unexpected delays with the flight, I just arrived in Las Vegas for the EMSWorld Expo. Let me tell you, it was VERY difficult keeping it a secret that I was, in fact, going. Only a few select people knew about it, mainly because I wanted to surprise a few friends by “stopping by to say Hi!” I’ve learned over the last few weeks that I have more friends than I realized. The thought of that realization made me speechless and humbled more than a few times.

By now I also have more than a few bruises given to me by a number of folks who I wouldn’t have met in person had I not made it out here this year. That’s OK, because I’ve probably gotten just as many hugs from the same people who gave me the bruises. It’s all good.

Not only am I here in Vegas for the Expo, I’m also Kilted to Kick Cancer thanks to the fine folks over at Alt.Kilt. I’ll also be sporting a brandy-new pair of boots, thanks to the great people at Magnum Boots.

Since I’m trying to get packed right now, I’ll post more on this tomorrow while I’m waiting to board the airplane.

For now, please visit Kilted to Kick Cancer and have a look at AmboDriver’s blogger contest.

Stay safe, and guys, check your package!

It’s Time to Make Time..

I know, it’s been awhile since my last post.  I’ve been so busy lately with too many things going on to finish a number of posts, but I’ve more or less found a way to make some time to write on a more regular basis.

I have a few posts waiting in the wings that should be up in the next week:

I promised Scott some comments on his post about the NJ First Aid Council and volunteering in New Jersey.  That one should be up soon.

A few more stories from the trench.  Some are hilarious, and a few will make your monitor seem fuzzy.

Stay tuned.  I think I’ve got this writer’s block finally kicked.

Red Fridays are OK, but…

…our service men and women would much more appreciate something tangible to let them know they’re still in our thoughts.

Go read my friend’s musing about what my brothers and sisters overseas would prefer to you wearing red on Fridays.

Thanks, y’all.

Veteran’s Day

The evening of Veteran’s Day, I took a call for a complaint of constipation.  “What?!?  Why are they calling 9-1-1 for constipation?!”  I was trying to stay awake reading a book on ECG interpretation, so I welcomed the interruption, even for something like constipation.

My partner and I arrived to a house we’ve been to many times, but always before, the call was for a woman – this time, it was for her husband whom I’ve never met before.  The medics had arrived a few minutes before us and had already began checking the gentleman out, assessing vitals, getting information, and gave us the rundown as we walked in.  I listened to the report of elevated blood pressure, bilateral rales, and a host of other symptoms aside from the constipation.  I stopped listening, however, when I saw an old, ragged patch on the dresser.  The Big Red One.  The Army’s First Infantry Division.  MY old division (yes, I was also in the US Army for a few years.)  I turned to Joe and extended my hand and thanked him for his service.  He shook my hand with a solid grip, looking me straight in the eyes.  I could see a certain pain in his eyes, but couldn’t imagine what was causing it.  At the same time, I heard the medics telling my partner that Joe just got home that afternoon from the VA hospital.  Then I heard the word that stopped my heart and turned my blood cold.

Cancer.

My father, a veteran and one of Uncle Sam’s Misguided Children, died this past January from cancer.  They caught it late, and it had already spread too far for an operation to have any effect.  The chemo and radiation didn’t do anything but drain his energy, and 2 months after he was diagnosed, he finally lost the fight, 5 days after my birthday.  My father was is my hero, and not a minute goes by that I don’t think about him.  My mother and my sister and I are still trying to get used to him not being there, cracking jokes, doing housework, getting the paper, and just being there.  There are still days I don’t want to get out of bed, because I want to spend all day crying.  If cancer was a person, I’d get sentenced to 100 consecutive lifetimes in prison for what I’d do to them.  Slowly, and with a great deal of attention spent on the smallest detail.

I did a mental shiver and shot back to reality, and focused on my patient.   We got him loaded into the ambulance, as gently as we could manage, and I admit I was a bit brutish when I told my partner that I’d be in the back with Joe.  Normally we alternate driving, but not this time.  I even pulled my officer card, something I make a point of never doing.  I wanted to spend time with Joe, even if it was only going to be a few short minutes to the hospital.

As we walked the short distance to the ambulance, I noticed a similarity between Joe and my father: no complaints.  Joe was in pain, but as I asked him again to describe the pain to me on a scale of one to ten, all he would say is, “ahh, it’s a little more than usual.  Nothing you guys should be worried about.”

Since we had everything we needed as far as vitals, background history, current complaint, medications, and everything else for the run sheet, the short ride to the hospital was spent talking.  Joe was talking, and we were listening.  He was telling us what units he had been assigned to in Viet Nam, where he did his training, and how the world was different when he came home.  He also told us he knew it would all be over in a week or so.  I asked him once if the pain was any better or worse after we had hit a pothole, and he gave me The Look, as if to tell me, “Hey, you, I’m talking here. Shut up.”  He continued the conversation as we gently unloaded him, and proceeded to the ED.  Thankfully, my partner started giving the report at the nurse’s station as we rolled up.  The nurse looked at Joe with a less-than compassionate look in her eyes and pointed to an empty bed in the hallway without so much as uttering a single word.

Normally, this is the part where we smile, nod, and leave the patient where we’re told to.

Not tonight.

We wheeled the stretcher over to the hallway where she pointed, and then, as calmly as I could, walked back to the nurse’s station, having noticed that only one room was occupied, and the remaining 19 rooms were all open and empty.

The nurse, who is normally very friendly to me, had a questioning look in her eyes as I approached.  As I opened my mouth to speak, she said, “Judging by the look in your eyes, this is either a special patient, or you’re about to yell at me for something.”  I closed my mouth and mentally checked myself.  Did I really appear that hostile?  Did she sense my mental tension in the way I walked over to her desk?  In the split second it took me to think about it, I realized that I was, in fact, feeling very hot on the back of my neck, and I probably had my back a little straighter than usual as I approached her.  Those that know me would say I’m a generally happy guy, always quick with a funny comment and a smile on my face.  I realized that that’s not who I was at this moment, and I took a mental breath to calm myself.

When I opened my mouth to speak, I forced myself to use a gentle voice.

“Look, I know there’s a few beds open, and I was wondering if you could do me a favor and let me put Joe in one of the nicer rooms for tonight.  It would mean a lot to me.”

She looked directly into my eyes as I spoke, and she seemed to sense there was something I wasn’t telling her, something she wouldn’t understand.  Her face lightened, and after only a second or so, she nodded.  I thanked her, and returned to Joe and my partner, who were both looking at me with a confused look on their faces.  I just smiled, and told them about the new arrangements I had made for my patient.  The look on my partner’s face was typical “whatever, dude, let’s just do this and get out of here.”  Joe, however, had a small smile on his face for the first time that night, but was trying to hide it from me.  When he realized I was a foot away from his face and was looking directly at him, he knew he was busted.  The two paramedics had watched the entire scenario play out, and were waiting for us in the hallway at the empty room the nurse had reassigned us as we approached.  They didn’t say a word.  They didn’t have to.  They are both veterans themselves, and one of them had heard the conversation in the ambulance on the ride over.

After we got Joe transferred to the bed and squared away the gear, I asked my partner to get a signature on the run sheet, and I’d meet him outside in a few minutes.  Both medics put their hand on my shoulder as they left in silence.  They knew I was not my normal self, and were kind enough to wait until later to ask me about it (which they did, a few days later.)

Joe’s wife didn’t drive, and wouldn’t be coming to the hospital until later the next day to check on him.  On the way to the hospital, Joe had commented on the fact that it wouldn’t be too much longer, and the way in which he said it made me immediately think of my father, who had said the same exact thing, almost word for word, with the same matter-of-fact attitude.  I was trying very hard from that point forward not to let my emotions show, but as I stood there next to Joe, it was almost impossible to hide it anymore.  I guess he noticed it, because he asked me what was wrong.

I cleared my throat, and forced myself to be strong as I told him the similarities between him and my father, and what had happened.  He listened without saying a word.  When I was done, he thanked me for the care I had given him and reached out to shake my hand.  We were both looking at each other directly, and we each saw the tears welling up.  There was nothing else I could do for Joe, and he knew that nobody could do anything further for him, except to give him something to ease his physical pain.

I stayed with him, talking about the military, comparing places we had both been to, how this place had changed since he was there, changes in unit locations, and how the military itself has changed over the years.  I don’t know exactly how long I stayed, but when I finally left, I found my partner behind the wheel, fast asleep.  I slammed the door as I got in, and was greeted with a few not-so-nice words comparing me to a number of bodily functions and genetic deficiencies.  When I threatened to do him the favor of removing all of his teeth without the benefit of using pliers, he suddenly realized why I was not in my normally jovial mood.  He said nothing as we returned to headquarters, as I tried to clear my head and get back to “normal.”

After the rig was cleaned and restocked in silence, we headed home to get some sleep.

A week or so later, we were called back to the same house, this time for Joe’s wife.  When we arrived, we met the same team of medics outside.  They let us know they were canceling themselves, and that our patient was fine, aside from a scrape on her arm.  We thanked them, and as they turned to leave, one of the medics mentioned that our patient had something for me.  I looked at her quizzically, but she kept walking and didn’t say anything else.  We went inside to relieve the police officers (who are all EMTs) and to meet our patient as I wondered what she was talking about.

We found Mary inside, sitting at the kitchen table, with a small scrape on her left arm.  She looked… different.  We’ve been there so often over the past six months that she knew most of the squad members by first name, mine included.  When she lookup up and saw me, she just smiled.

“I have something for you, Kevin” was all she said.

She got up from the table, and slowly walked into her bedroom.  When she returned, she was holding the old, ragged patch I had seen on our last visit.

Without saying a word, and with tears forming in her eyes, she gently reached out and placed it in my hand.

Joe had died, but not before he had told her that he wanted me to have it.

With tears freely streaming down my face, I looked at Mary, smiled, and told her I was here to help her.  We bandaged her arm and took her to the hospital without any mention about Joe.  As we turned to leave after getting her checked in, she gently grabbed my wrist, turned me around to face her, and wordlessly gave me a motherly hug.

Sometimes a hug is all it takes to make the bad things go away, if only for a little while.