Recently, an idea came up about sending out questionnaires to patients (or families of patients) we transport to the ED. The idea behind this is to gauge our performance, and use the completed forms as a “quick and dirty” QI process while we establish better procedures.
I would like to hear feedback from anyone who has implemented this, and how this had an impact (if any) on patient care, procedures, SOPs, or anything else.
We’re also in the middle of putting together a list of questions to include on the form, so if anyone wouldn’t mind sharing theirs, I would be grateful. If you don’t want to post it here, feel free to email it to me. I make it a point to keep my sources anonymous, so your name and/or department/squad/company will not be disclosed to anyone (I’ll just copy the questions down on a pad and shred the original at home.)
Thanks, and have a safe Holiday weekend.